This comprehensive course in an intensive introduction to the concepts and methodologies for effecting positive change in the organization with the introduction of the records management program - physical or electronic. The course content will address the challenges and opportunities of creating significant change in work habits, business strategy and operational processes at both the organizational and individual levels. Detailed instruction on developing and implementing the change management process and maintain effective change will also be presented. Given that user training is a core element of effecting change in the organization, additional emphasis will be placed on the development and delivery of user-focused conceptual and technical training. All participants will receive a course workbook, plan templates, resource guide and glossary of terms.

• Define what change management is and why the introduction of a records and information management program requires a defined change management methodology.
• Understand and address the challenges associated with the psychology of change at both the organization and individual level.
• Execute the appropriate "foundation" steps leading to the change management process in order to create a successful environment for change.
• Develop and properly execute the necessary communication, training and support plans of a successful change management program.
• Understand and select the appropriate training content and delivery approaches for the organization.

Topics covered in this course shall include:

• What is Change Management-Overview
  • Defining Change Management
  • Change or Evolution?
  • Change Management Framework
  • Individual and Organizational Change
  • Benefits and Challenges of Change Management
• The Intersection of Change Management and RIM
  • An Old Process Done In A New Way
  • Breaking Old Habits
  • Changing The Way People Think
  • Changing The Way People Work
• The Psychology Of Change
  • Comfort Zones and Resistance
  • Change Within The Value System
  • Pace of Change
  • Change as a Process
• The Change Management Process
  • Importance of Strategic Business Objectives
  • Connecting Change With Business Strategy
  • Overview of the Process of Change Management
• 5. Change Preparation
  • Change Strategy Definition
  • The Change Management Team
  • Change Management Sponsors & Stakeholders
  • Developing a Communication Strategy
  • Assessments
  • Analyzing the Assessment Data
• 6. Managing Change
  • The Change Management Plans
  • Implementation Process
  • The Training Program
    • Defining Training Content
    • Train-The-Trainer Methodology
    • Delivery Methods
    • User-Targeted Training Approaches
    • Scheduling Training
    • Ensuring High-Percentage Information Retention
  • User Support
    • Support Alternatives
    • User Help Guides
    • Executing User Support
  • Corrective Action Execution
• Reinforcing Change for a Successful Outcome
  • Implementation Assessment
  • Gap Analysis and Follow-up
  • On-Going Corrective Actions
  • Measuring and Maintaining Success
• Summary Discussion